Your Privacy Is Our Priority

1 Scope & Definitions

This Privacy Policy applies to the age44 platform and all services operated under it. Some important definitions used in this Policy are provided below:

• "User" means any person who visits the age44 website or holds a registered account.
• "Personal Information" means any information that can identify a specific individual.
• "Processing" means any operation involving the collection, storage, modification, use, disclosure, or deletion of information.
• "Third Party" means any entity or person other than age44 who is engaged to provide specific services.

age44 is committed to ensuring the protection of your personal information in accordance with applicable laws and regulations of Bangladesh. By using our platform, you acknowledge that you have read this Policy and understood its terms.

2 What Information Is Collected

age44 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and contact number
• Current address

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account details (for processing transactions)
• Deposit and withdrawal history
• Account balance information

2.3 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Platform access time and session duration

2.4 Behavioral Information

• Play history and preferred game categories
• Betting patterns and activity information
• Records of communication with the support team

3 How Information Is Collected

age44 collects user information through various methods:

• Direct Collection: Information is collected directly when you register an account, fill out a form, or contact support.
• Automated Collection: When you browse our platform, technical information is automatically collected through cookies and similar technologies.
• Through Transactions: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, the relevant financial information is recorded.
• From Third Parties: Information may be collected from trusted service providers engaged for identity verification or fraud prevention.

We collect only the information necessary to operate our services. Collecting unnecessary or excessive personal information is against age44's policy.

4 Purpose of Using Information

age44 uses the collected information for the following legitimate purposes:

• Account Management: To create, manage, and secure your account.
• Processing Transactions: To process deposit and withdrawal requests and ensure the security of financial transactions.
• Identity Verification: To meet obligations related to Anti-Money Laundering (AML) and fraud prevention.
• Service Improvement: To improve the experience on our platform and fix issues.
• Communication: To send important account-related notifications, promotional offers (if you have given consent), and provide support services.
• Responsible Gaming: To monitor gaming habits and assist users who may be at potential risk.
• Legal Compliance: To comply with applicable laws and regulations.

age44 never sells your information to third parties for commercial purposes. Your personal information is used only for the legitimate purposes described above.

5 Data Storage & Security Measures

age44 takes the following measures to protect your information:

• Encryption: Strong encryption is used when storing and transmitting personal and financial information.
• Access Control: Only authorized staff may access your information for specific required purposes.
• Firewall & Security Monitoring: Our servers and network are under continuous monitoring.
• Regular Security Testing: Regular security audits are conducted to identify potential vulnerabilities.
• Retention Period: Your information is retained only for as long as necessary. Information that is no longer needed after fulfilling legal obligations is securely deleted.

In the event of a data security breach, age44 will take prompt action and notify affected users in a timely manner.

6 Sharing Information with Third Parties

age44 never sells your personal information. However, information may be shared with trusted third parties in the following limited circumstances:

• Payment Service Providers: Necessary financial information may be shared with payment service providers such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Services: With specialist organizations engaged for customer identity verification and fraud prevention.
• Technology Partners: Technical information with game providers that support the operation of our platform, such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others.
• Legal Authorities: Information may be provided to relevant authorities in accordance with a legal order or judicial direction.

All third parties are required to comply with age44's privacy standards. They may use information only for specified purposes and within the scope of their agreement.

7 Cookies & Tracking Technologies

age44 uses cookies and similar technologies to keep the website running properly. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Essential for maintaining the core functionality of the website — such as keeping a login session active. These cannot be disabled.
• Performance Cookies: Used to improve website performance. They analyze which pages you visit most often.
• Functional Cookies: Used to remember your preferences and settings.

7.2 Managing Cookies

You can block cookies by changing your browser settings. However, doing so may cause some features of the platform to not work properly. Please refer to your browser's help section for more details.

8 Your Rights

As a user of age44, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: You may request deletion of information that falls outside of legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be restricted.
• Right to Data Portability: You may request your information in a common, machine-readable format.
• Right to Object: You may object to the processing of your information for specific purposes.
• Right to Withdraw Consent: You may withdraw consent given for promotional communications at any time.

To exercise any of the above rights, please email [email protected]. We will process your request as promptly as possible. If any information cannot be deleted due to legal obligations, we will explain the matter to you.

9 Protection of Minors

age44 is a platform operated for adults. Only those aged 21 or above may create and use an account on this platform.

• We do not knowingly collect personal information from anyone under the age of 21.
• Age is verified at the time of registration and may be re-verified through an identity document if necessary.
• If we become aware that a minor's information has come to our knowledge, the relevant account will be closed and the information will be deleted.
• Parents who suspect their child is using this platform may contact us immediately at [email protected].

For more information on responsible gaming, please visit our Responsible Gaming page.

10 Changes to This Policy

age44 may change or update this Privacy Policy from time to time. For any significant changes:

• The updated date will be published on this page.
• Registered users may be notified by email.
• A notice may be displayed on the platform.

Continued use of age44 after any changes will be taken as your consent to the updated policy. You are advised to visit this page regularly to stay up to date with the latest version of the policy.

11 Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the age44 support team:

• Email: [email protected]
• Live Chat: 24/7 live chat support on the website — available in both Bengali and English.

We take any concerns about your privacy with the utmost seriousness. age44 is committed to earning and maintaining your trust.